Comments on: What’s Wrong With Version Cue – Part 4 http://outsmartcomputers.com/2009/06/whats-wrong-with-version-cue-part-4/ OutSmart Computers in Manchester, NH provides Wordpress Hosting, Wordpress Themes, E-mail Marketing, & Computer support for Small Businesses and Consumers Sun, 27 Mar 2011 03:59:30 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Doug Smart http://outsmartcomputers.com/2009/06/whats-wrong-with-version-cue-part-4/#comment-24 Doug Smart Fri, 03 Jul 2009 15:47:07 +0000 http://www.outsmartcomputers.com/?p=64#comment-24 Adobe support (Yes we paid for that "punch line") is useless. I opened several cases disclosing bugs and they either respond with useless information by typically clueless individuals or they don't respond at all. Not sure which is worse. When I finally spoke to a product specialist we basically said that it was a known bug but they probably wouldn't fix it (I'm paraphrasing). His suggestion, along with a few others at Adobe, was to submit feedback because that was the only way to get it fixed. That's why i encourage everyone to click the feedback link and let them have it for their horrible joke of a software release. Doug Adobe support (Yes we paid for that “punch line”) is useless. I opened several cases disclosing bugs and they either respond with useless information by typically clueless individuals or they don’t respond at all. Not sure which is worse. When I finally spoke to a product specialist we basically said that it was a known bug but they probably wouldn’t fix it (I’m paraphrasing). His suggestion, along with a few others at Adobe, was to submit feedback because that was the only way to get it fixed. That’s why i encourage everyone to click the feedback link and let them have it for their horrible joke of a software release.

Doug

]]> By: Chad http://outsmartcomputers.com/2009/06/whats-wrong-with-version-cue-part-4/#comment-23 Chad Tue, 30 Jun 2009 06:09:00 +0000 http://www.outsmartcomputers.com/?p=64#comment-23 Have you managed to get no satisfaction from Adobe on this? I have encountered the same issues that you have, but fortunately we have not shelled out the cash for CS4 yet. Nor will we until Adobe gets their act together. It is telling that they have posted no further updates on the support site, that the blog is down, and all talk of the SDK is totally MIA. What is really bad that as a result, many of the applications that you could get to replace VC don't yet work with CS4. And Adobe still does nothing, says nothing, even after getting what I would imagine is a plethora of calls like yours. Will they not put you in touch with someone from the VersionCue Engineering Team? Crazy. Have you managed to get no satisfaction from Adobe on this? I have encountered the same issues that you have, but fortunately we have not shelled out the cash for CS4 yet. Nor will we until Adobe gets their act together. It is telling that they have posted no further updates on the support site, that the blog is down, and all talk of the SDK is totally MIA. What is really bad that as a result, many of the applications that you could get to replace VC don’t yet work with CS4. And Adobe still does nothing, says nothing, even after getting what I would imagine is a plethora of calls like yours. Will they not put you in touch with someone from the VersionCue Engineering Team? Crazy.

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